Question 1

Why are there two Garmin domains? Which one should I choose?

Accepted Answer

Garmin servers are split into China and Global regions. If you registered with a Chinese phone number, choose Garmin China. If you used an email on the global website, choose Garmin Global. The two regions' data are not interoperable.

Question 2

Will syncing create duplicate activities?

Accepted Answer

No. GarSync uses smart deduplication based on each activity's original start timestamp as a unique fingerprint. Even cross-platform syncing won't create duplicates.

Question 3

Does GarSync support data backup?

Accepted Answer

Yes, two methods: data hub strategy (consolidate all data into one stable platform) and local NAS/SMB backup (FIT standard format, keep data as long as you want).

Question 4

Is GarSync free to use?

Accepted Answer

You can try it for free, but long-term use requires payment. Sync is charged by volume: 1 gem per activity, capped at 68 gems for 100+ activities. Members enjoy unlimited free sync and full access to AI coach features.

Question 5

Does GarSync store my sports data?

Accepted Answer

No. Raw files including activity details and tracks are stored only on your phone and your configured NAS. GarSync servers only sync necessary metadata (account tier, balance).

Frequently Asked Questions (FAQ)