How to Delete Account Data

1. Scope of Application

• App Name: GarSync Sports Assistant
• Developer: Chengdu Unicgames Co., Ltd.

This page applies to all users of the GarSync application, providing guidance on submitting applications for account cancellation and personal data deletion. As a sports data synchronization and management application, GarSync strictly complies with the General Data Protection Regulation (GDPR) and relevant regional data protection laws and regulations to protect users' right to data deletion.

2. Self-Service Deletion (Within the App)

You can delete your account by yourself in the App following the steps below:

• Log in to the App with your account
• Navigate to the menu: Settings - Account and Security - Delete Account (Please proceed with caution)
• In the confirmation pop-up, click "Yes" to the question "Are you sure you want to cancel your account?"
• If your account is bound to an email address, a pop-up will appear displaying your email address, and you need to click "Send Verification Code"
• Check your email, enter the received verification code into the verification code input box below, and then click "Confirm"
• At this point, GarSync App will delete your account and data, display "Goodbye", and automatically log you out after you click "Confirm"

3. Application for Deletion (Via Email)

You may also send us an email to apply for manual deletion by following the steps below:

• Please prepare your GarSync bound account information, such as the bound email address and your GarSync account name (displayed at the top of the Settings page after logging in)
• Send an account deletion application email. Please use the email address bound to your account to send an email to the official customer service email (see below)
• Requirements for email content: The email subject must be marked as [GarSync] Account Deletion Application - Your Username, and the email body must include: Bound account (email address), request to delete the account and all personal data, contact name (optional), contact phone number (optional, for emergency communication)

Identity Verification and Processing. We will reply to your email within 3-5 working days. After completing identity verification, we will process the account deletion and data cleanup for you, and notify you via email once completed.

4. Scope of Data Deletion and Retention Notes

4.1 Types of data to be permanently deleted:

• Basic account information: Bound email address, mobile phone number, associated information of third-party accounts (Apple/Google/Garmin, etc.), username, avatar
• Usage data: Feedback records, expired membership subscription information
• Note: Your sports platform binding information (username and password) is stored on the client side and will not be uploaded to the server. It will be automatically deleted when you uninstall the App.

4.2 To comply with laws, regulations and financial compliance requirements, the following data will be retained for a limited period and permanently deleted upon the expiration of the retention period:

• Financial transaction data: GarSync membership subscription payment records, order information, invoice-related data. Basic account information will be retained anonymously (with personal identification information removed) for 7 years (in compliance with relevant financial audit regulations)
• Compliance audit data: Account deletion application records, identity verification records, customer service communication records. Retained in a desensitized form (only necessary audit information is retained) for 6 months (for handling potential appeals and compliance inspections)

5. Official Contact Information

Customer Service Email: garsync@unicgames.com

Processing Time: Response within 3-5 working days, completion of data deletion within 7 working days

Note: Only applications sent from the bound email address will be accepted. Applications from unbound email addresses will not be processed. Please ensure to submit your application using the bound email address.

Last Updated: April 28, 2025
GarSync reserves the final right to interpret the content of this page. For any questions, please contact us via the above customer service email.